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PRIVACY POLICY

公司通信与联系

 

 

brostecopenhagen China

17F, Shanghai Longemont Yes Towe
No. 369 Kaixuan Road, Changning District , China, Shanghai

brostecopenhagen China Limited, (“We/us”), is committed to protecting and respecting any personal information you share with us.

This statement describes what type of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.

The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure that you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.

This version of our Privacy Statement is live from 25 May 2018.



What information do we collect about you?

We collect information about you when you:-

Register on our web site
Request samples
Request a credit application form
Register your details at one of our trade shows
We also obtain personal information from other sources as follows:-

Details sent directly from your head office
Online or public business directories
From our share registrars
The information we collect includes some or all of the following:

Name (including title)
Address
Telephone number
Email address
The internet browser and devices you are using
Details of any transactions between you and us
Job title
Any information within correspondence you send to us




How do we use your personal information?

We will only process information as is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited email or other communications, or share your personal information with anyone else who might.

There are various ways in which we may use or process your personal information.



Consent

Where you have provided your consent, we may use and process your information to contact you from time to time about our products, promotions, and events which we think may be of interest to you.

You can withdraw your consent at any time by contacting us at the address set out in the section below entitled “Your Rights”, or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.



Contractual Performance

We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders



Legitimate Interests

We may use and process your personal information where it is in the legitimate interests of our business with you to do so.

Processing necessary for us to support customers with sales and other enquiries

to respond to correspondence you send to us and to fulfil the requests you make to us eg brochure and sample requests
Processing necessary for us to promote our business, brands and products and to measure the reach and effectiveness of our marketing campaigns

to send you marketing information from time to time after you have purchased a product from us or made a purchasing enquiry. We will only contact you with information about our own products (and in ways in which the law allows). You have the right to object to us sending you this information at any time
to contact you from time to time with marketing information (unless you object) where you have expressly indicated to us that you are acting on behalf of a business or where we have obtained your business contact details from an online or public business directory. In relation to any such information we send by email or SMS, we will include an option allowing you to object to receiving future messages by unsubscribing
to identify and record when you have received, opened or engaged with our electronic communications
to administer competitions and promotions that you enter into with us from time to time and to distribute prizes


Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively

to verify the accuracy of information that we hold about you and create a better understanding of you as a customer
to obtain credit references
for network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access
to comply with a request from you in connection with the exercise of your rights (for example, where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request)
to inform you of updates to our terms and conditions and policies


Legal obligation

We may process your personal information to comply with any legal requirement to which we are subject



Vital interest

We will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.



Who do we share your personal information with?

We will share personal information with law enforcement or other authorities if required by applicable law.

We do not sell your information to third parties. However, we may disclose your information to the following categories of companies or organisations who fulfil business activities for us, such as haulage companies, carriers, freight forwarders, our legal, accountancy and stock broking advisors, our share registrars and other professional advisors

We may also share your information with credit reference agencies and with our bankers in order to open credit accounts, and where appropriate, to make payments to you.

We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to minimise the personal information in all transactions.

There may be some instances where your information is processed outside of the EU. In those instances, we will ensure that appropriate safeguards are in place as required by applicable law.



How long will we keep your personal information?

We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship

If we have a customer relationship with you, we hold your personal information for 6 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims.

Where we have obtained your personal information following a request for information, brochure, product sample, quotation or any other information on any of our products, we hold your information for 18 months from the date we collect that information, unless during that period you become a customer. We hold your personal information for this period to give us an opportunity to form a relationship with you.

The only exceptions to the periods mentioned above are where:

the law requires us to hold your personal information for a longer period, or delete it sooner
where you have raised a complaint or concern regarding a product, in which case we will retain your information for a period of 6 years following the date of that complaint/concern
you exercise the right to have the information erased and we do not need to hold it in connection with any of the reasons permitted or required under the law


Consequences of our use of your personal information

Where applicable, we may impose conditions on our terms of trading with you.



Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites

What data does the Facebook pixel collect?

See Facebook's Cookie Policy for details about the cookies used and the data received. The Facebook pixel receives these types of data:

Http Headers – Anything present in HTTP headers. HTTP Headers are a standard web protocol sent between any browser request and any server on the internet. HTTP Headers include IP addresses, information about the web browser, page location, document, referrer and person using the website.
Pixel-specific Data – Includes Pixel ID and the Facebook Cookie.
Button Click Data – Includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks.
Optional Values – Developers and marketers can optionally choose to send additional information about the visit through conversion tracking. Example custom data events are conversion value, page type, and more.
Form Field Names – Includes website field names like ‘email’, ‘address’, ‘quantity’ for when you purchase a product or service. We don't capture field values unless you include them


Your Rights

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email privacy@brostecopenhagen.com.cn or use the information supplied in the Contact us section below. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes.

We will aim to respond to you within 30 days of your request to exercise any of your rights.

Your rights are as follows:

to request a copy of the information that we hold about you
to correct and update your information
to withdraw your consent (where applicable)
to object to our use of your information (where we are relying on legitimate interests to use your personal information) providing we do have any continuing lawful reason to use and process that information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object
to request us to erase your information (or restrict the use of it) providing we do not have any continuing lawful reason to continue to use and process that information
to request a transfer of your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process that information or we need to process it in connection with our contract.n

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